French-speaking Customer service representative

IMPROVE YOUR CUSTOMERS’ SATISFACTION

A single contact point of contact for

French-speaking customers

How can I help?

as a French-speaking Customer service representative 

Here is a non-exhaustive list of possible actions :

CUSTOMER EXPERIENCE

  • Develop a quality customer relationship
  • Handle issues that your customers face, until they are resolved
  • Track customer satisfaction

AFTER SALES SERVICE

  • Management of customer requests (orders, calls, e-mails, etc.)
  • Prepare quotes and invoices
  • Manage warranties (under your supervision)
  • Follow-up of the returns of spare parts under warranty

TECHNICAL SUPPORT

  • Follow the intervention files
  • Follow-up of interventions at the customer
  • Guarantee quality of services

FEEDBACK

  • Feedback from customers to the factory
  • Be proactive in improving your products and procedures
  • Ensure the optimal use of your solution and its adoption by your customers
  • Detect business opportunities in partnership with the sales team

LOGISTIC

  • Management of a first emergency stock with shipment of parts
  • Logistical support (hotels, transport) for technicians and sales representatives working in France
SENEGAS Christophe

Expertise

  • More than 20 years of experience in after-sales service. Mainly in the food industry: beverages, animal feed
  • Used to work in a multicultura company:            12 years spent in Asia
  • Team player
  • Adaptability

Ready to Start?

Please fill in the form below and, I will contact you as soon as possible.

Contact Form Demo